Return & Refund Policy – BZO POS

Last Updated: 15 January 2024

1. Return Eligibility (Defective Products Only)

BZO POS accepts returns strictly for defective, damaged, or incorrect products only.

Customers must notify BZO POS within 7 days from the date of delivery if:

• The product is defective
• The product was damaged during shipping
• An incorrect product was delivered

Returns for non-defective products or products incorrectly selected by the customer are not accepted.

2. Mandatory Unboxing & Testing Requirement

Customers are required to record a complete and uninterrupted unboxing video at the time of delivery.

The video must clearly show:

• Outer packaging condition
• Shipping label details
• Opening of the sealed package
• The product condition
• Initial power-on and basic functionality test at the same time

Claims related to transit damage or missing items may not be processed without proper supporting evidence such as a complete unboxing and testing video recorded at the time of delivery.

3. Shipping Damage & Courier Liability

All shipments are handled by third-party courier partners such as Ekart, DTDC, Trackon, Tirupati, Delivery, or other logistics providers.

Once the order is handed over to the courier partner, the shipment is subject to their transportation policies and risk handling procedures.

Note: BZO POS does not directly assume liability for transit damages after dispatch. Claims related to shipping damage will be processed strictly as per the respective courier partner’s insurance and claims policies.

BZO POS will provide reasonable assistance and coordination with the courier partner to help facilitate the claim process. Final approval of refund or replacement in such cases is subject to courier verification and claim approval.

4. Return Shipping Costs

If a return is approved due to a verified manufacturing defect or incorrect shipment, BZO POS will bear the return shipping cost.

If inspection determines that no defect exists, shipping charges may be deducted from the refundable amount.

5. Inspection & Verification

All returned products are subject to technical inspection and verification before approval of refund or replacement.

6. Refund Method

Approved refunds will be processed to the original payment method used at the time of purchase.

7. Refund Timeline

Refunds will be initiated within 7–10 business days after the returned product has been received and successfully inspected and approved.

8. Non-Returnable Conditions

Returns will not be accepted if the product:

• Has been used, altered, or physically damaged after delivery
• Has missing accessories, manuals, cables, or components
• Has damaged or missing original packaging
• Is damaged due to improper installation, misuse, or negligence
• Was incorrectly selected or ordered by the customer

9. Restocking & Administrative Charges

BZO POS reserves the right to charge a restocking or administrative fee of up to 30% if the returned product does not meet return eligibility conditions.

10. Policy Enforcement

BZO POS – A Product of Codex Hammer Inc. reserves the right to refuse any return that does not comply with this Return & Refund Policy.

11. Contact Us

To request a return, customers must contact our support team within 7 days of delivery and provide:

• Order number
• Invoice copy
• Clear images
• Complete unboxing & testing video proof